Please arrive 10 – 15 minutes prior to your scheduled session. If you are late, we will do everything possible to accommodate you, but can’t guarantee your full service time. If you see a sign on the door “Massage in session”, please quietly wait in the lobby and we will be done shortly. Your massage practitioner will greet you and have you fill out a health history form and any other applicable healthcare paperwork. After completing your paperwork, your practitioner will take you to your own private treatment room.
When you enter the treatment room, your practitioner will begin asking you general questions to establish what areas to worked on. Your practitioner may perform certain assessments and testing to evaluate your situation, which will allow your practitioner to provide a more safe and effective massage. It is very important that you inform your practitioner of any health problems or any medications that you are taking. Your blood pressure may be taken during this time.
Afterwards, your practitioner will leave the room at which you can undress to your own comfort level. A sheet will be provided to drape over you before, during, and after your massage. A secure environment and comfortable table to lie on will be provided as well. You will have a relaxing environment with soothing music to help you ease those tensions away. An eye pillow
may be provided to help block out the light, so you can relax during your session. In some cases, a heat pack may be used during your session to help ease the tension away before being treated on.
What do I wear during the massage?
Although massage and body treatments require the removal of clothing, respect for your modesty and privacy is our primary concern. You may choose to undress to your comfort level. Careful draping procedures are observed at all times. You will be completely covered during your service except for the area that is being worked on at that time. Seated massages and some specific treatment massages
(such as Sports Massage) are done completely dressed. During your treatment, we encourage you to communicate any discomfort (pressure, temperature, etc) to your practitioner.
What is your cancellation policy?
To ensure that we provide the best service possible, cancellations must be received 24 hours prior to your appointment time, so that we can have the chance to fill the space with another possible client. We understand that emergencies do sometimes happen. In case of emergencies please contact us as soon as possible so that we can re-schedule you.
Respectfully, in the result of not showing up at your schedule appointment time and not calling, we will place your name on a probation list. Two times of not showing up at your scheduled time and not calling will result in being banned from making any further appointments at our office.
Is there an Age Policy?
Treatments are designed for any age. Under the age of 18 years old requires parental signature. Children are not permitted in the office unless supervised by an adult at all times. Due to liability concerns, teens and children under the age of 13 will require adult supervision during the massage.
What should I bring with me?
If a doctor is referring you to us, please bring the referral or prescription supplied by your physician. Your insurance company can’t be billed without this documentation, and will we not be able to treat you until we are able to submit it. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage prior to any session. Your massage practitioner may require a recommendation or approval from your doctor.
If not being referred by a doctor, then you should bring payment for the massage. We currently accept cash or check only.
Should I tip my Massage Practitioner?
Gratuities are appreciated and are entirely at your discretion. Prices do not include gratuities. Many people feel it is appropriate to tip your L.M.P. as you would tip your hair-dresser.
Do I qualify for medical massage?
There are many medical conditions that can be improved with massage. If you’ve recently been in an auto accident, been injured at work, or are living with a painful condition (i.e. carpal tunnel syndrome, fibromyalgia, headaches, etc.) then massage may be of benefit to you.
All you need to do is ask your doctor if massage can improve your condition. Many doctors, including family practitioners, osteopaths, chiropractors, and naturopaths, recognize that massage can be of great benefit to their patients.
Will my massage hurt? Will I hurt afterwards?
Your massage will be performed within your pain tolerance, (remember you are in control of your massage). You dictate the depth and speed of your massage. If you want pressure that is lighter or deeper, just let your practitioner know.
Sometimes the body will release lactic acid as a result of the massage. Lactic acid can pool and result in muscle soreness. In this case, we recommend putting one cup of Epsom Salt into a warm, but not hot, bath and soaking the targeted areas.
Where can I store my personal belongings during the massage?
Your belongings will be stored in the same room as you are receiving your massage. However, because of the required bare skin and freedom of motion, we request that you refrain from wearing jewelry during your massage session. We wish to inform you that we may not be held responsible for lost or stolen items. To preserve a peaceful experience for all, cell phones and pagers are not permitted in the office or need to be turned off when you enter. Thank you for your cooperation.